Welcome to the Feedcast Help Center! If you're experiencing difficulties with products being refused on Google Shopping, this article is here to guide you through the possible reasons for these refusals and the concrete steps to resolve these issues.

Understanding refusals on Google Shopping

Google Shopping is a powerful platform for increasing the visibility of your products, but it comes with its own set of strict rules.

Here's a list of common errors encountered on Google Shopping and suggestions on how to correct them:

Incomplete or incorrect product data: Make sure that all the information required by Google is provided and correct. This includes title, description, product ID (GTIN, MPN), availability, price, product image, and more. Correct any missing or inaccurate data in your product feed.

Violation of Google policies : Google has strict rules regarding certain types of products and content. If your products are rejected for policy violations, review Google's policies and modify your products or website to comply.

Image problems: Images of poor quality, with logos or text superimposed on them, or which do not correctly represent the product, may be rejected. Use clear, professional images that comply with Google guidelines.

Pricing issues: Price inconsistencies between the product feed and the landing page can lead to rejections. Make sure the price in the feed corresponds exactly to the price on your website.

Incorrect availability: Listing products as being in stock when they are not on your website can cause rejections. Keep your feed up to date with the correct availability information.

Incorrect landing page links: Broken links or links to incorrect pages can lead to product rejections. Check and correct your landing page URLs in the feed.

Website performance issues: A slow or poorly optimized website can affect the user experience and lead to rejections. Optimize your site's performance to make it fast and responsive.

Website performance issues: A slow or poorly optimized website can affect the user experience and lead to refusals. Optimize your site's performance to make it fast and responsive.

Missing or unclear payment, delivery and return information: Google requires that this information be easily accessible and clear to users. Make sure they are visible and understandable on your website.

How Feedcast can help

1. Automated diagnostics

Feedcast incorporates a diagnostic feature that automatically scans your product feed to identify issues that could lead to rejection on Google Shopping. This includes checking compliance with Google policies, accuracy of product data, and detection of technical issues.

2. Easy error correction

Thanks to our intuitive user interface, Feedcast makes it easy to correct identified errors. Whether adjusting product information directly in our platform or guiding you through the necessary steps to resolve technical issues, Feedcast simplifies the compliance process. Read more

3. Product flow optimization

Beyond error correction, Feedcast offers optimization tools to improve the quality of your product feed. This includes best practice recommendations for product descriptions, image selection, and pricing strategy to maximize your success on Google Shopping.

4. Ongoing monitoring

Once your feed has been optimized and your products approved on Google Shopping, Feedcast continues to monitor your feed to prevent future problems. Our notification system alerts you to new problems, enabling you to react quickly and maintain a smooth presence on Google Shopping.

Updated on: 12/02/2024